Return & Exchange Policy
UPDATE EFFECTIVE OCTOBER 2020
(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)
Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.
Cartridges CANNOT be returned due to taste or undesired effects.
Flower may not be returned or exchanged unless it has mold or other contaminants.
Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.
TOPICAL SOLUTIONS & TINCTURES
Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.
Pre-rolls may not be returned or exchanged.
Concentrates may not be returned or exchanged.
Non-Medicated product sales are final.
Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)
CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.
“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.
- A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
- A licensed retailer shall not resell cannabis goods that have been returned.
- A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
- Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.