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Pickup

San Jose Dispensary

Shop Pickup

How Pickup Works

Shopping Purple Lotus online
1. Shop Online or In-store
Browse our website or shop in-store. Our budtenders and support staff will be able to answer any questions you may have! We also offer self-service kiosks for your convenience.
Paying for an online order
2. Pay cash or electronic payment
We accept cash, debit, and Treez-Pay for pickup orders. We also have ATMs avaiable in-store.
Purple Lotus Budtender
3. Order ahead or same-day pickup
Choose between advance ordering for pickup or same-day delivery for a speedy experience during checkout.
Shop Pickup
In-store FAQ
New Members: What to expect

We at the Purple Lotus want to ensure you that your first visit with us will be one to remember! The PLPC thought we would put together a few suggestions and tips for our first-time patients, in order to make your visit with us as easy as possible.


1. Our menus are updated every day!
Our staff does the best at making sure that our menus (flowers, concentrates, edibles, etc.) are posted daily on our website. We also make sure to give our Loyalty Program members first exposure to our daily specials, new product offerings, and events. We encourage our patients to stay connected! Education is power and knowing what medicine might cater to your specific need ahead of time, and how you enjoy your medicine (natural flower, concentrates, tinctures, etc.) are always helpful in suggesting the best fit for your needs.


2. Bring your valid government or state-issued identification.

Our guests are our #1 priority. We promise to help all our customers by providing them with quality cannabis products at the most affordable prices. Comfort and quality while visiting us, is a key factor to our success and growing cannabis community. Please make sure to bring your VALID ID EVERY TIME. You will not be allowed to enter without it.

3. Experience vs. Convenience
We know that everyone’s lifestyle in the Bay Area is different . We serve the most diverse patient types here in our San Jose location. You most often will see a wide mix of professionals within our doors, and we couldn’t be more grateful for that.


4. Wanting to take your time? See what’s new? Look at a certain strain?
Then make sure you let the budtender know that you have a few questions and that you plan on taking your time. We want to be as intuitive as possible in understanding what experience you are looking for, but also need to balance the needs of all patients too. Knowing what type of experience you are looking for makes us more useful in your experience, and what we are able to offer. Each one of our volunteers is highly trained in a variety of our offerings, but most have their own passion in what they can educate you on for your specific needs and questions. Let our resources and knowledge help!


5. IN A RUSH??
Then you might want to take advantage of our Phone and Online Orders. With life on the go, we have made it convenient for our patients to be able to call in their orders or place them online for pick-up upon arrival.


That’s pretty much it…
We want to make your experience as easy and enjoyable as possible!

Do you have an ATM machine?

Yes, we have several ATM machines available for customers

Is there parking available?

Yes, we have ample customer parking available behind our store

What forms of payment do you accept?

We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options

Can I place a pickup order over the phone?

Yes, you can call us at (408) 456-0420 to place a pickup order over the phone.

Can I convert my pickup order to delivery?

Yes, call us at (408) 456-0420 to convert your pickup order to delivery

What brands are not eligible for discounts?
  • Papa & Barkley
  • Papa & Barkley
  • Papa's Select
  • Pax
  • Puff
  • Puffco
  • Purple Lotus
  • West Coast Treez
  • Cookies
  • Cannabiotix
  • CDXX
  • Glass House Farms
  • UpNorth
  • Blue Chip
  • A Golden State
  • Don Merfos
  • Have Hash
  • Josh Wax
  • Jetty Extracts
  • Heights
  • Absolute Extracts
  • Lowell Herb
  • 710 Labs
  • Jeeter
  • Froot
  • Shake
  • Alien Labs
  • Connected
  • Bodega
  • Allswell
Return Policy

Return & Exchange Policy

(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)

CARTRIDGES

Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.

Cartridges CANNOT be returned due to taste or undesired effects.

FLOWER

Flower may not be returned or exchanged unless it has mold or other contaminants.

EDIBLES

Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.

TOPICAL SOLUTIONS & TINCTURES

Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.

Pre-rolls may not be returned or exchanged.

Concentrates may not be returned or exchanged.

Non-Medicated product sales are final.

Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)

CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.

“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.

  • A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
  • A licensed retailer shall not resell cannabis goods that have been returned.
  • A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
  • Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.