Convenient Payment Options
We provide several payment options to make your experience as convenient as possible. We accept cash, debit cards, and secure 1-click payments with TreezPay.
Treez Pay is a digital payment solution for online pickup or delivery orders with your mobile device. When you place an order with Purple Lotus and pick Treez Pay, you’ll receive an SMS text message with a link to add your payment information and authorize payment for your order. On all future orders, you can checkout with your default payment method with one click.
Treez has integrated Stronghold’s compliant ACH payment solution into our PoS, allowing us at Purple Lotus to enable Treez Pay. ACH payments are electronic bank-to-bank payments, allowing customers to pay directly from their account to a merchant.
When you place an order through our online menu and confirm that you will be using Treez Pay, you will receive a text message or email with a link to Treez Pay. Securely sign-in with your banking provider and link it with a Stronghold account. Once you have logged in to your Stronghold account, confirm your items and your total before tapping Pay.
Not at all. Using Treez Pay means your information is stored securely with Stronghold, so the only step to paying for your Purple Lotus order is logging in through our secure link. You can always add or switch payment methods as needed.
No. Using Treez Pay at Purple Lotus does not require using any mobile applications; any necessary links will open in your phone’s browser. Treez Pay powered by Stronghold embeds directly into our existing Purple Lotus PoS system.
Yes, absolutely none of our customer’s data is accessible by Treez or Purple Lotus. Treez Pay leverages Stronghold’s ACH payment system – Stronghold handles communication with your bank.
There is one flat $2.50 convenience fee that will appear separately on your statement. ACH payments work in the same way as making an ATM withdrawal at an out-of-network bank.
The transaction will appear as the merchant’s name on your statement.
Payments via Stronghold run on the ACH network. ACH payments are secure electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. Funds move from one bank account to another with the help of a centralized system that directs funds to their final destination.
- Papa & Barkley
- Papa & Barkley
- Papa's Select
- Purple Lotus
- West Coast Treez
- Glass House Farms
- Blue Chip
- A Golden State
- Don Merfos
- Have Hash
- Josh Wax
- Jetty Extracts
- Absolute Extracts
- Lowell Herb
- 710 Labs
- Alien Labs
Return & Exchange Policy
(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)
Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.
Cartridges CANNOT be returned due to taste or undesired effects.
Flower may not be returned or exchanged unless it has mold or other contaminants.
Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.
TOPICAL SOLUTIONS & TINCTURES
Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.
Pre-rolls may not be returned or exchanged.
Concentrates may not be returned or exchanged.
Non-Medicated product sales are final.
Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)
CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.
“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.
- A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
- A licensed retailer shall not resell cannabis goods that have been returned.
- A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
- Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.