Treez Pay is a digital payment solution for online pickup or delivery orders with your mobile device. When you place an order with Purple Lotus and pick Treez Pay, you’ll receive an SMS text message with a link to add your payment information and authorize payment for your order. On all future orders, you can checkout with your default payment method with one click.

Treez-Pay

What is Treez Pay?

Treez has integrated Stronghold’s compliant ACH payment solution into our PoS, allowing us at Purple Lotus to enable Treez Pay. ACH payments are electronic bank-to-bank payments, allowing customers to pay directly from their account to a merchant.

What is Stronghold?

When you place an order through our online menu and confirm that you will be using Treez Pay, you will receive a text message or email with a link to Treez Pay. Securely sign-in with your banking provider and link it with a Stronghold account. Once you have logged in to your Stronghold account, confirm your items and your total before tapping Pay.

How do I pay with Treez Pay?

Not at all. Using Treez Pay means your information is stored securely with Stronghold, so the only step to paying for your Purple Lotus order is logging in through our secure link. You can always add or switch payment methods as needed.

Do I have to enter my bank info every time?

No. Using Treez Pay at Purple Lotus does not require using any mobile applications; any necessary links will open in your phone’s browser. Treez Pay powered by Stronghold embeds directly into our existing Purple Lotus PoS system.

Do I need to download an app to use Treez Pay?

Yes, absolutely none of our customer’s data is accessible by Treez or Purple Lotus. Treez Pay leverages Stronghold’s ACH payment system – Stronghold handles communication with your bank.

Is my information secure?

There is one flat $5.00 convenience fee that will appear separately on your statement. ACH payments work in the same way as making an ATM withdrawal at an out-of-network bank.

Are there fees associated with Treez Pay?

The transaction will appear as the merchant’s name on your statement.

Ho do transactions appear on my monthly statements?

Payments via Stronghold run on the ACH network. ACH payments are secure electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. Funds move from one bank account to another with the help of a centralized system that directs funds to their final destination.

How is the transaction processed?

We at the Purple Lotus want to ensure you that your first visit with us will be one to remember! The PLPC thought we would put together a few suggestions and tips for our first-time patients, in order to make your visit with us as easy as possible.





Our staff does the best at making sure that our menus (flowers, concentrates, edibles, etc.) are posted daily on our website. We also make sure to give our Loyalty Program members first exposure to our daily specials, new product offerings, and events. We encourage our patients to stay connected! Education is power and knowing what medicine might cater to your specific need ahead of time, and how you enjoy your medicine (natural flower, concentrates, tinctures, etc.) are always helpful in suggesting the best fit for your needs.




2. Bring your valid government or state-issued identification.



Our guests are our #1 priority. We promise to help all our customers by providing them with quality cannabis products at the most affordable prices. Comfort and quality while visiting us, is a key factor to our success and growing cannabis community. Please make sure to bring your VALID ID EVERY TIME. You will not be allowed to enter without it.




We know that everyone’s lifestyle in the Bay Area is different . We serve the most diverse patient types here in our San Jose location. You most often will see a wide mix of professionals within our doors, and we couldn’t be more grateful for that.




4. Wanting to take your time? See what’s new? Look at a certain strain?


Then make sure you let the budtender know that you have a few questions and that you plan on taking your time. We want to be as intuitive as possible in understanding what experience you are looking for, but also need to balance the needs of all patients too. Knowing what type of experience you are looking for makes us more useful in your experience, and what we are able to offer. Each one of our volunteers is highly trained in a variety of our offerings, but most have their own passion in what they can educate you on for your specific needs and questions. Let our resources and knowledge help!





Then you might want to take advantage of our Phone and Online Orders. With life on the go, we have made it convenient for our patients to be able to call in their orders or place them online for pick-up upon arrival.


That’s pretty much it…
We want to make your experience as easy and enjoyable as possible!

In-store

New Members: What to expect

. We are open every day of the year, including holidays!

General

Store & Delivery Hours

We are open 365 days a year, including holidays

Are you open on holidays? 

To purchase cannabis products from Purple Lotus, you must be at least 21 years old and present a valid government-issued photo ID with a scannable barcode. Please note that paper IDs or unscannable IDs are not accepted.

How old do I have to be to buy cannabis?

We accept drivers licenses, passports, and most government issued photo ID's. The ID must be valid and include a scannable barcode.

What forms of ID do you accept?

Yes, we have several ATM machines available for customers

Do you have an ATM machine?

Yes, we have ample customer parking available behind our store

Is there parking available? 

Purple Lotus offers cannabis delivery throughout the San Francisco Bay Area, serving various locations, including Oakland, Pleasanton, Livermore, Dublin, Danville, San Ramon, Hayward, San Leandro, San Lorenzo, and Castro Valley. 

Delivery

Where does Purple Lotus deliver to?

We accept cash, debit, and Treez Pay for in-store and delivery orders. 

Click here to learn more about our payment options

What forms of payment do you accept? 

Yes! New customers can get 25% off their first delivery order using the promo code 

Deals

Is there a discount for first-time customers?

What is your return policy?

Yes, Purple Lotus offers a 10% discount for veterans. Additionally, the dispensary provides a 15% discount for seniors aged 65 and over, a 10% discount for individuals with disabilities, and a 5% student discount for students currently enrolled at specific universities, including San Jose State University, Evergreen, Foothill, De Anza, Stanford, and UCSC. 

Do you offer a veteran, student, or senior discount?

Some deals may be combined with other discounts, while others may not. Our staff will be happy to help you find the best deal to suit your needs.

Can I combine deals, discounts or promotions?

Yes, Purple Lotus operates a loyalty program that rewards its members. Customers who become members can earn points for every purchase made at the dispensary or online. After the third visit, members receive a 5% cashback reward on each subsequent purchase, which can be used for future purchases. In addition to cashback rewards, loyalty program members gain exclusive access to deals and promotions, including previews of new products and limited-time discounts.

Does Purple Lotus have loyalty rewards?

Yes, there is a minimum $50 purchase limit

Is there a minimum delivery purchase limit?

Is there a delivery fee?

If you need to change your delivery address for an order currently in process, please call us at 

Can I change my delivery address after I've placed an order?

You will receive status updates and tracking information via text message and email upon submitting an order

Can I track my order once it's out for delivery?

Delivery times may vary depending on your location. Please see available delivery times for your location during checkout. Delivery windows are 1-2 hours. 

How long will it take for my delivery to arrive?

Tipping your driver is optional, but if you wish to do so, you can add a tip during checkout or upon pickup with your budtender or delivery driver. 

Should I tip my delivery driver?

 to place a pickup order over the phone. 

Can I place a pickup order over the phone?

Can I reschedule my delivery order? 

to convert your pickup order to delivery 

Can I convert my pickup order to delivery? 

 At Purple Lotus Dispensary, we offer weed deals both in-store and online. Here are some of the most common places to look for discounts on cannabis:

Visit our dispensary to see if we have any current deals or promotions available. Our friendly and knowledgeable staff will be happy to help you find the best deals to suit your needs. 

Where can I find your deals & specials? 

If your address is within our delivery range but you're still seeing this error in your bag, it usually happens when your delivery address is updated directly on the bag page. To fix this, update your address through the delivery location selector (accessible from the main navigation or on the 

), this ensures the correct store is assigned to your address automatically.

Why am I seeing "Outside of delivery range"?

If your order is delayed, our team will provide updates on your estimated delivery time. If you haven't received an update, contact our support team at (408) 456-0420 for assistance.

What happens if my weed delivery order is late?

California law allows customers to purchase:

Up to 28 grams (1 ounce) of cannabis flower per day

Medical patients can purchase up to 1 pound of cannabis per day

What are the legal purchase limits for California?

All cannabis orders in Northern California are subject to a 

What are the taxes for cannabis purchases?

If you need to change or cancel an order, contact our customer support team immediately. Once an order has been dispatched, modifications may not be possible. Please call us at 

How do I cancel or modify a delivery order?

Yes, the person who placed the order must be present with their government-issued photo ID to receive the delivery.

Do I need to be present when the delivery driver arrives?

Yes to both! Purple Lotus is fully ADA compliant and wheelchair accessible at both locations. We also welcome leashed, well-behaved dogs — so feel free to bring your furry friend along on your next visit!

Is Purple Lotus handicap accessible and dog friendly? 

Yes, we offer buy-one-get-one-free deals, which can be a great way to try new products without spending a lot of money.

Do you offer Buy-One-Get-One-Free (BOGO) deals? 

Yes, we offer bundle deals which allow you to purchase several products for a discounted price. For example, you might be able to buy a bundle of flower, edibles, and concentrates for a lower price than if you bought them separately.

Do you offer bundle deals? 

Yes, we offer discounts on specific products, such as flower, edibles, or concentrates. These deals may be available for a limited time, or they may be ongoing promotions.

Do you offer deals on specific products?  

Saturday Chill Guy x Blue Chip BBQ Takeover

Frequently Asked Questions