
Frequently Asked Questions
General
Store & Delivery Hours
Are you open on holidays?
How old do I have to be to buy cannabis?
What forms of ID do you accept?
What forms of payment do you accept?
Return Policy
How can I login to my account?
SB-540 & Prop 65
In-store
New Members: What to expect
Do you have an ATM machine?
Is there parking available?
What forms of payment do you accept?
Return Policy
Can I place a pickup order over the phone?
Can I convert my pickup order to delivery?
Delivery
Where do you deliver?
What forms of payment do you accept?
Return Policy
Is there a minimum delivery purchase limit?
Is there a delivery fee?
Can I change my delivery address after I've placed an order?
Can I track my order once it's out for delivery?
How long will it take for my delivery to arrive?
Should I tip my delivery driver?
Can I reschedule my delivery order?
Deals
Is there a discount for first-time customers?
Return Policy
Do you offer a veteran, student, or senior discount?
Can I combine deals, discounts or promotions?
Does Purple Lotus have a loyalty rewards program?
Where can I find your deals & specials?
Do you offer Buy-One-Get-One-Free (BOGO) deals?
Do you offer bundle deals?
Do you offer deals on specific products?
Treez-Pay
What is Treez Pay?
What is Stronghold?
How do I pay with Treez Pay?
Do I have to enter my bank info every time?
Do I need to download an app to use Treez Pay?
Is my information secure?
Are there fees associated with Treez Pay?
Ho do transactions appear on my monthly statements?
How is the transaction processed?
Home Page
What Cannabis Products Are Available?
How Can I Get a Medical Card?
What Are Purple Lotus Dispensary Operating Hours and Location?
What Promotions or Discounts Are Offered?
Are There Delivery or Pickup Options?
Is the Dispensary Accessible?
Do I Need to Be a Certain Age to Consume Cannabis in San Jose?
Can I Use a Debit or Credit Card?
Who Can Legally Smoke and Consume Weed in San Jose?
Do I Need to Show I.D. to Purchase Marijuana?
How Much Weed Can I Legally Buy in San Jose?
How Much Are the Taxes for Weed in San Jose?
How Much Does Weed Cost at Purple Lotus?
Where Can I Legally Smoke Marijuana in San Jose?
Does Purple Lotus Do Weed Delivery?