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Frequently Asked Questions

General
Store & Delivery Hours

Click here to see our store and delivery hours. We are open every day of the year, including holidays.

Are you open on holidays?

We are open 365 days a year, including holidays

What is the required age to purchase cannabis products from Purple Lotus?

To purchase cannabis products from Purple Lotus, you must be at least 21 years old and present a valid government-issued photo ID with a scannable barcode. Please note that paper IDs or unscannable IDs are not accepted.

What forms of ID do you accept?

We accept drivers licenses, passports, and most government issued photo ID's. The ID must be valid and include a scannable barcode.

What forms of payment do you accept?

We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options

How can I login to my account?

Login is available during checkout. If you would like to see your previous orders or edit your account information, you can login via our old menu or visit iheartjane

What brands are not eligible for discounts?
  • Papa & Barkley
  • Papa & Barkley
  • Papa's Select
  • Pax
  • Puff
  • Puffco
  • Purple Lotus
  • West Coast Treez
  • Cookies
  • Cannabiotix
  • CDXX
  • Glass House Farms
  • UpNorth
  • Blue Chip
  • A Golden State
  • Don Merfos
  • Have Hash
  • Josh Wax
  • Jetty Extracts
  • Heights
  • Absolute Extracts
  • Lowell Herb
  • 710 Labs
  • Jeeter
  • Froot
  • Shake
  • Alien Labs
  • Connected
  • Bodega
  • Allswell
Return Policy

Return & Exchange Policy

(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)

CARTRIDGES

Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.

Cartridges CANNOT be returned due to taste or undesired effects.

FLOWER

Flower may not be returned or exchanged unless it has mold or other contaminants.

EDIBLES

Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.

TOPICAL SOLUTIONS & TINCTURES

Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.

Pre-rolls may not be returned or exchanged.

Concentrates may not be returned or exchanged.

Non-Medicated product sales are final.

Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)

CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.

“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.

  • A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
  • A licensed retailer shall not resell cannabis goods that have been returned.
  • A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
  • Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.
In-store
New Members: What to expect

We at the Purple Lotus want to ensure you that your first visit with us will be one to remember! The PLPC thought we would put together a few suggestions and tips for our first-time patients, in order to make your visit with us as easy as possible.


1. Our menus are updated every day!
Our staff does the best at making sure that our menus (flowers, concentrates, edibles, etc.) are posted daily on our website. We also make sure to give our Loyalty Program members first exposure to our daily specials, new product offerings, and events. We encourage our patients to stay connected! Education is power and knowing what medicine might cater to your specific need ahead of time, and how you enjoy your medicine (natural flower, concentrates, tinctures, etc.) are always helpful in suggesting the best fit for your needs.


2. Bring your valid government or state-issued identification.

Our guests are our #1 priority. We promise to help all our customers by providing them with quality cannabis products at the most affordable prices. Comfort and quality while visiting us, is a key factor to our success and growing cannabis community. Please make sure to bring your VALID ID EVERY TIME. You will not be allowed to enter without it.

3. Experience vs. Convenience
We know that everyone’s lifestyle in the Bay Area is different . We serve the most diverse patient types here in our San Jose location. You most often will see a wide mix of professionals within our doors, and we couldn’t be more grateful for that.


4. Wanting to take your time? See what’s new? Look at a certain strain?
Then make sure you let the budtender know that you have a few questions and that you plan on taking your time. We want to be as intuitive as possible in understanding what experience you are looking for, but also need to balance the needs of all patients too. Knowing what type of experience you are looking for makes us more useful in your experience, and what we are able to offer. Each one of our volunteers is highly trained in a variety of our offerings, but most have their own passion in what they can educate you on for your specific needs and questions. Let our resources and knowledge help!


5. IN A RUSH??
Then you might want to take advantage of our Phone and Online Orders. With life on the go, we have made it convenient for our patients to be able to call in their orders or place them online for pick-up upon arrival.


That’s pretty much it…
We want to make your experience as easy and enjoyable as possible!

Do you have an ATM machine?

Yes, we have several ATM machines available for customers

Is there parking available?

Yes, we have ample customer parking available behind our store

What forms of payment do you accept?

We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options

Can I place a pickup order over the phone?

Yes, you can call us at (408) 456-0420 to place a pickup order over the phone.

Can I convert my pickup order to delivery?

Yes, call us at (408) 456-0420 to convert your pickup order to delivery

What brands are not eligible for discounts?
  • Papa & Barkley
  • Papa & Barkley
  • Papa's Select
  • Pax
  • Puff
  • Puffco
  • Purple Lotus
  • West Coast Treez
  • Cookies
  • Cannabiotix
  • CDXX
  • Glass House Farms
  • UpNorth
  • Blue Chip
  • A Golden State
  • Don Merfos
  • Have Hash
  • Josh Wax
  • Jetty Extracts
  • Heights
  • Absolute Extracts
  • Lowell Herb
  • 710 Labs
  • Jeeter
  • Froot
  • Shake
  • Alien Labs
  • Connected
  • Bodega
  • Allswell
Return Policy

Return & Exchange Policy

(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)

CARTRIDGES

Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.

Cartridges CANNOT be returned due to taste or undesired effects.

FLOWER

Flower may not be returned or exchanged unless it has mold or other contaminants.

EDIBLES

Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.

TOPICAL SOLUTIONS & TINCTURES

Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.

Pre-rolls may not be returned or exchanged.

Concentrates may not be returned or exchanged.

Non-Medicated product sales are final.

Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)

CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.

“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.

  • A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
  • A licensed retailer shall not resell cannabis goods that have been returned.
  • A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
  • Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.
Delivery
Where do you deliver?

Purple Lotus offers cannabis delivery throughout the San Francisco Bay Area, serving various locations, including Oakland, Pleasanton, Livermore, Dublin, Danville, San Ramon, Hayward, San Leandro, San Lorenzo, and Castro Valley. Click here to see if we deliver to you!

What forms of payment do you accept?

We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options

Is there a minimum delivery purchase limit?

Yes, there is a minimum $50 purchase limit

Is there a delivery fee?

Yes, there is a $3.99 delivery fee

Can I change my delivery address after I've placed an order?

If you need to change your delivery address for an order currently in process, please call us at (408) 456-0420

Can I track my order once it's out for delivery?

You will receive status updates and tracking information via text message and email upon submitting an order

How long will it take for my delivery to arrive?

Delivery times may vary depending on your location. Please see available delivery times for your location during checkout. Delivery windows are 1-2 hours.

Should I tip my delivery driver?

Tipping your driver is optional, but if you wish to do so, you can add a tip during checkout or upon pickup with your budtender or delivery driver.

Can I reschedule my delivery order?

Yes, you may call us at (408) 456-0420 to reschedule your delivery order.

What brands are not eligible for discounts?
  • Papa & Barkley
  • Papa & Barkley
  • Papa's Select
  • Pax
  • Puff
  • Puffco
  • Purple Lotus
  • West Coast Treez
  • Cookies
  • Cannabiotix
  • CDXX
  • Glass House Farms
  • UpNorth
  • Blue Chip
  • A Golden State
  • Don Merfos
  • Have Hash
  • Josh Wax
  • Jetty Extracts
  • Heights
  • Absolute Extracts
  • Lowell Herb
  • 710 Labs
  • Jeeter
  • Froot
  • Shake
  • Alien Labs
  • Connected
  • Bodega
  • Allswell
Return Policy

Return & Exchange Policy

(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)

CARTRIDGES

Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.

Cartridges CANNOT be returned due to taste or undesired effects.

FLOWER

Flower may not be returned or exchanged unless it has mold or other contaminants.

EDIBLES

Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.

TOPICAL SOLUTIONS & TINCTURES

Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.

Pre-rolls may not be returned or exchanged.

Concentrates may not be returned or exchanged.

Non-Medicated product sales are final.

Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)

CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.

“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.

  • A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
  • A licensed retailer shall not resell cannabis goods that have been returned.
  • A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
  • Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.
Deals
Is there a discount for first-time customers?

Yes! New customers can use the promo code new25 at checkout!

Do you offer a veteran, student, or senior discount?

Yes, Purple Lotus offers a 10% discount for veterans. Additionally, the dispensary provides a 15% discount for seniors aged 65 and over, a 10% discount for individuals with disabilities, and a 5% student discount for students currently enrolled at specific universities, including San Jose State University, Evergreen, Foothill, De Anza, Stanford, and UCSC.

Can I combine deals, discounts or promotions?

Some deals may be combined with other discounts, while others may not. Our staff will be happy to help you find the best deal to suit your needs.

Does Purple Lotus have a loyalty rewards program?

Yes, Purple Lotus operates a loyalty program that rewards its members. Customers who become members can earn points for every purchase made at the dispensary or online. After the third visit, members receive a 5% cashback reward on each subsequent purchase, which can be used for future purchases. In addition to cashback rewards, loyalty program members gain exclusive access to deals and promotions, including previews of new products and limited-time discounts.

Where can I find your deals & specials?

At Purple Lotus Dispensary, we offer weed deals both in-store and online. Here are some of the most common places to look for discounts on cannabis:

Visit our dispensary to see if we have any current deals or promotions available. Our friendly and knowledgeable staff will be happy to help you find the best deals to suit your needs.

You can also find our weed deals here on our website.

What brands are not eligible for discounts?
  • Papa & Barkley
  • Papa & Barkley
  • Papa's Select
  • Pax
  • Puff
  • Puffco
  • Purple Lotus
  • West Coast Treez
  • Cookies
  • Cannabiotix
  • CDXX
  • Glass House Farms
  • UpNorth
  • Blue Chip
  • A Golden State
  • Don Merfos
  • Have Hash
  • Josh Wax
  • Jetty Extracts
  • Heights
  • Absolute Extracts
  • Lowell Herb
  • 710 Labs
  • Jeeter
  • Froot
  • Shake
  • Alien Labs
  • Connected
  • Bodega
  • Allswell
Do you offer Buy-One-Get-One-Free (BOGO) deals?

Yes, we offer buy-one-get-one-free deals, which can be a great way to try new products without spending a lot of money.

Do you offer bundle deals?

Yes, we offer bundle deals which allow you to purchase several products for a discounted price. For example, you might be able to buy a bundle of flower, edibles, and concentrates for a lower price than if you bought them separately.

Do you offer deals on specific products?

Yes, we offer discounts on specific products, such as flower, edibles, or concentrates. These deals may be available for a limited time, or they may be ongoing promotions.

Return Policy

Return & Exchange Policy

(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)

CARTRIDGES

Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.

Cartridges CANNOT be returned due to taste or undesired effects.

FLOWER

Flower may not be returned or exchanged unless it has mold or other contaminants.

EDIBLES

Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.

TOPICAL SOLUTIONS & TINCTURES

Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.

Pre-rolls may not be returned or exchanged.

Concentrates may not be returned or exchanged.

Non-Medicated product sales are final.

Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)

CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.

“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.

  • A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
  • A licensed retailer shall not resell cannabis goods that have been returned.
  • A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
  • Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.
Treez-Pay
What is Treez Pay?

Treez Pay is a digital payment solution for online pickup or delivery orders with your mobile device. When you place an order with Purple Lotus and pick Treez Pay, you’ll receive an SMS text message with a link to add your payment information and authorize payment for your order. On all future orders, you can checkout with your default payment method with one click.

What is Stronghold?

Treez has integrated Stronghold’s compliant ACH payment solution into our PoS, allowing us at Purple Lotus to enable Treez Pay. ACH payments are electronic bank-to-bank payments, allowing customers to pay directly from their account to a merchant.

How do I pay with Treez Pay?

When you place an order through our online menu and confirm that you will be using Treez Pay, you will receive a text message or email with a link to Treez Pay. Securely sign-in with your banking provider and link it with a Stronghold account. Once you have logged in to your Stronghold account, confirm your items and your total before tapping Pay.

Do I have to enter my bank information every time I use Treez Pay?

Not at all. Using Treez Pay means your information is stored securely with Stronghold, so the only step to paying for your Purple Lotus order is logging in through our secure link. You can always add or switch payment methods as needed.

Do I need to download an app to use Treez Pay?

No. Using Treez Pay at Purple Lotus does not require using any mobile applications; any necessary links will open in your phone’s browser. Treez Pay powered by Stronghold embeds directly into our existing Purple Lotus PoS system.

Is my information secure?

Yes, absolutely none of our customer’s data is accessible by Treez or Purple Lotus. Treez Pay leverages Stronghold’s ACH payment system – Stronghold handles communication with your bank.

Are there fees associated with Treez Pay?

There is one flat $2.50 convenience fee that will appear separately on your statement. ACH payments work in the same way as making an ATM withdrawal at an out-of-network bank.

How does the transaction appear on my monthly statements?

The transaction will appear as the merchant’s name on your statement.

How is the transaction processed?

Payments via Stronghold run on the ACH network. ACH payments are secure electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. Funds move from one bank account to another with the help of a centralized system that directs funds to their final destination.

What brands are not eligible for discounts?
  • Papa & Barkley
  • Papa & Barkley
  • Papa's Select
  • Pax
  • Puff
  • Puffco
  • Purple Lotus
  • West Coast Treez
  • Cookies
  • Cannabiotix
  • CDXX
  • Glass House Farms
  • UpNorth
  • Blue Chip
  • A Golden State
  • Don Merfos
  • Have Hash
  • Josh Wax
  • Jetty Extracts
  • Heights
  • Absolute Extracts
  • Lowell Herb
  • 710 Labs
  • Jeeter
  • Froot
  • Shake
  • Alien Labs
  • Connected
  • Bodega
  • Allswell
Return Policy

Return & Exchange Policy

(For safety of our employees and for our customers, we will not take back any product for reasons related to COVID-19)

CARTRIDGES

Cartridges may only be returned for reasons due to manufacturing defects. Product must be returned within 7 Days with original packaging and must have 75% of the product remaining.

Cartridges CANNOT be returned due to taste or undesired effects.

FLOWER

Flower may not be returned or exchanged unless it has mold or other contaminants.

EDIBLES

Edible purchases may only be returned or exchanged if the product is expired, or contains mold. The product must be returned within 24 hours with at least 75% of the product remaining.

TOPICAL SOLUTIONS & TINCTURES

Topical Solutions & Tinctures may only be returned or exchanged if it causes an allergic reaction or contains mold or other contaminants. The product must be returned within 24 hours with at least 75% of the product remaining.

Pre-rolls may not be returned or exchanged.

Concentrates may not be returned or exchanged.

Non-Medicated product sales are final.

Each item being returned or exchanged must have a receipt or proof of purchase (i.e. label w/ patient information)

CALIFORNIA REGULATIONS: CUSTOMER RETURN OF CANNABIS GOODS.

“Customer return” means a customer’s return of cannabis goods that were purchased from a licensed retailer, back to the licensed retailer the cannabis goods were purchased from.

  • A licensed retailer may accept customer returns of cannabis goods that were previously sold to a customer.
  • A licensed retailer shall not resell cannabis goods that have been returned.
  • A licensed retailer shall treat any cannabis goods abandoned on the licensed retailer premises as a customer return.
  • Defective manufactured cannabis products returned by customers to a licensed retailer may be destroyed pursuant to section 5054 of this division, or returned to the licensed distributor from whom the cannabis goods were obtained in accordance with section 5053 of this division.