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Purple Lotus
Purple Lotus · Ordering Guide

How to order,start to finish.

Whether you're picking up in-store or getting delivery brought to your door, here's exactly what to expect — every screen, every tap, every step.

How to OrderTrouble Signing In?
The Order Flow

Five steps, one clear path.

Every order — pickup or delivery — follows the same five-step path. Set your location first; everything else, including what's in stock and what it costs, is built around that choice.

  1. 01Get Started

    Choose pickup or delivery

    Before you browse a single product, tell us how you want your order to reach you. This choice comes first because it determines which store's menu, pricing, and availability you'll see.

    Desktop
    Top right corner

    The location selector sits in the top right of the page header.

    Mobile
    Top of the screen

    Tap the location bar at the very top of the mobile site.

  2. 02Pick a Store

    Set your location

    What happens next depends on which order type you picked.

    Ordering for pickup

    Select "Pickup," then choose whichever of our two San Jose dispensaries works best for you.

    Ordering for delivery

    Select "Delivery," then enter your address one of two ways: tap "Use My Current Location" to let your browser fill it in automatically, or start typing your address and choose the correct match from the dropdown.

    Save this for later: if you ever need to change your delivery address after this point, come back to this step rather than editing the address field on the bag page — see Step 4 below for why.

  3. 03Browse & Build

    Browse and add to bag

    Once your location is locked in, tap "Continue Shopping" to move into the menu for that store. There's no single "right" way to browse — use whichever fits how you shop:

    Add to Bag

    Found something you want? Tap "Add to Bag." If it comes in more than one size or weight, choose the one you want before adding it — you can always come back and add more.

    01
    Shop All

    Every product at your selected location, in one list.

    02
    By category

    Flower, pre-roll, vape, edible, and the rest, filtered from the top nav.

    03
    Deals & specials

    Jump straight to what's discounted today.

  4. 04Build Your Order

    Review your bag and check out

    Open your bag from the top right of the screen. If you have a promo code, apply it here — before you proceed. When everything looks right, tap "Proceed to Checkout."

    Need to change your delivery address? Go back to Step 2 — don't edit the address field directly on this bag page. Editing it here can trigger an "Outside of delivery range" error, because the wrong store may still be attached to your new address. Step 2 re-assigns the correct store automatically.

  5. 05Checkout

    Complete checkout in four short screens

    This is the last stretch. Returning customers can breeze through by signing in; first-time customers will need a government-issued ID handy.

    1. 1 — Confirm your reservation

      Sign in if you already have an account. Either way, pick your delivery window, add any instructions to help your driver find you, and agree to the Customer and Patient Liability Waiver.

    2. 2 — Enter your information

      Already signed in? This step is skipped automatically. First order with us? Enter your details and upload a photo of your government-issued ID.

    3. 3 — Choose how you'll pay

      Cash, or cashless via Treez Pay or Stronghold — both link a bank account or debit card for a secure, contactless transaction.

    4. 4 — Review and submit

      Give your cart one last look. Everything correct? Tap "Submit reservation" and your receipt — with full pickup or delivery details — will be right there on screen.

    6. Receipt on Screen

    That's it — you're all set.

    Your receipt shows every product you ordered, any discounts applied, and your pickup or delivery details. Questions about an order in progress? We're one message away.

    Contact Us
Common Issue

Trouble signing in?

If you're getting stuck logging in — including a "cannot migrate user" message or a password reset that never shows up — there's one fix that clears up almost every case.

Can't log in, "cannot migrate user" error, or password reset email never arrives
Quick Fix

This covers the three most common sign-in messages, and they all share the same fix. Our system occasionally can't carry an older account over automatically — creating a fresh account clears it right up.

  1. Create an account using the same email you've ordered with before, or
  2. Simply sign in / sign up during checkout — you don't need to leave your cart to fix this.
Still stuck after that?

Call us at (408) 456-0420 or email customercare@purplelotuspatientcenter.com and our team will sort out your account access directly.

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