Frequently Asked Questions
General
Click here to see our store and delivery hours. We are open every day of the year, including holidays.
We are open 365 days a year, including holidays
To purchase cannabis products from Purple Lotus, you must be at least 21 years old and present a valid government-issued photo ID with a scannable barcode. Please note that paper IDs or unscannable IDs are not accepted.
We accept drivers licenses, passports, and most government issued photo ID's. The ID must be valid and include a scannable barcode.
We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options
Login is available during checkout. If you would like to see your previous orders or edit your account information, you can login via our old menu or visit iheartjane
Click here for information about the pharmacological effects of cannabis
WARNING: Smoking cannabis increases your cancer risk and during pregnancy exposes your child to delta-9-THC and other chemicals that can affect your child’s birthweight, behavior, and learning ability.
WARNING: Consuming products during pregnancy exposes your child to delta-9-THC, which can affect your child’s behavior and learning ability.
WARNING: Vaping or dabbing products during pregnancy exposes your child to delta-9-THC, which can affect your child’s behavior and learning ability.
WARNING: Using transdermal products during pregnancy exposes your child to delta-9-THC, which can affect your child’s behavior and learning ability.
WARNING: A spent cannabis cartridge shall be properly disposed of as hazardous waste at a household hazardous waste facility or other approved facility. An empty integrated cannabis vaporizer shall be properly disposed of as hazardous waste at a household hazardous waste collection facility or other approved facility.
For more information go to wwww.P65Warnings.ca.gov
In-store
We at the Purple Lotus want to ensure you that your first visit with us will be one to remember! The PLPC thought we would put together a few suggestions and tips for our first-time patients, in order to make your visit with us as easy as possible.
1. Our menus are updated every day!
Our staff does the best at making sure that our menus (flowers, concentrates, edibles, etc.) are posted daily on our website. We also make sure to give our Loyalty Program members first exposure to our daily specials, new product offerings, and events. We encourage our patients to stay connected! Education is power and knowing what medicine might cater to your specific need ahead of time, and how you enjoy your medicine (natural flower, concentrates, tinctures, etc.) are always helpful in suggesting the best fit for your needs.
2. Bring your valid government or state-issued identification.
Our guests are our #1 priority. We promise to help all our customers by providing them with quality cannabis products at the most affordable prices. Comfort and quality while visiting us, is a key factor to our success and growing cannabis community. Please make sure to bring your VALID ID EVERY TIME. You will not be allowed to enter without it.
3. Experience vs. Convenience
We know that everyone’s lifestyle in the Bay Area is different . We serve the most diverse patient types here in our San Jose location. You most often will see a wide mix of professionals within our doors, and we couldn’t be more grateful for that.
4. Wanting to take your time? See what’s new? Look at a certain strain?
Then make sure you let the budtender know that you have a few questions and that you plan on taking your time. We want to be as intuitive as possible in understanding what experience you are looking for, but also need to balance the needs of all patients too. Knowing what type of experience you are looking for makes us more useful in your experience, and what we are able to offer. Each one of our volunteers is highly trained in a variety of our offerings, but most have their own passion in what they can educate you on for your specific needs and questions. Let our resources and knowledge help!
5. IN A RUSH??
Then you might want to take advantage of our Phone and Online Orders. With life on the go, we have made it convenient for our patients to be able to call in their orders or place them online for pick-up upon arrival.
That’s pretty much it…
We want to make your experience as easy and enjoyable as possible!
Yes, we have several ATM machines available for customers
Yes, we have ample customer parking available behind our store
We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options
Yes, you can call us at (408) 456-0420 to place a pickup order over the phone.
Yes, call us at (408) 456-0420 to convert your pickup order to delivery
Delivery
Purple Lotus offers cannabis delivery throughout the San Francisco Bay Area, serving various locations, including Oakland, Pleasanton, Livermore, Dublin, Danville, San Ramon, Hayward, San Leandro, San Lorenzo, and Castro Valley. Click here to see if we deliver to you!
We accept cash, debit, and Treez Pay for in-store and delivery orders. Click here to learn more about our payment options
Yes, there is a minimum $50 purchase limit
Yes, there is a $3.99 delivery fee
If you need to change your delivery address for an order currently in process, please call us at (408) 456-0420
You will receive status updates and tracking information via text message and email upon submitting an order
Delivery times may vary depending on your location. Please see available delivery times for your location during checkout. Delivery windows are 1-2 hours.
Tipping your driver is optional, but if you wish to do so, you can add a tip during checkout or upon pickup with your budtender or delivery driver.
Yes, you may call us at (408) 456-0420 to reschedule your delivery order.
Deals
Yes! New customers can get 25% off their first delivery order using the promo code new25 at checkout!
Yes, Purple Lotus offers a 10% discount for veterans. Additionally, the dispensary provides a 15% discount for seniors aged 65 and over, a 10% discount for individuals with disabilities, and a 5% student discount for students currently enrolled at specific universities, including San Jose State University, Evergreen, Foothill, De Anza, Stanford, and UCSC.
Some deals may be combined with other discounts, while others may not. Our staff will be happy to help you find the best deal to suit your needs.
Yes, Purple Lotus operates a loyalty program that rewards its members. Customers who become members can earn points for every purchase made at the dispensary or online. After the third visit, members receive a 5% cashback reward on each subsequent purchase, which can be used for future purchases. In addition to cashback rewards, loyalty program members gain exclusive access to deals and promotions, including previews of new products and limited-time discounts.
At Purple Lotus Dispensary, we offer weed deals both in-store and online. Here are some of the most common places to look for discounts on cannabis:
Visit our dispensary to see if we have any current deals or promotions available. Our friendly and knowledgeable staff will be happy to help you find the best deals to suit your needs.
You can also find our weed deals here on our website.
Yes, we offer buy-one-get-one-free deals, which can be a great way to try new products without spending a lot of money.
Yes, we offer bundle deals which allow you to purchase several products for a discounted price. For example, you might be able to buy a bundle of flower, edibles, and concentrates for a lower price than if you bought them separately.
Yes, we offer discounts on specific products, such as flower, edibles, or concentrates. These deals may be available for a limited time, or they may be ongoing promotions.
Treez-Pay
Treez Pay is a digital payment solution for online pickup or delivery orders with your mobile device. When you place an order with Purple Lotus and pick Treez Pay, you’ll receive an SMS text message with a link to add your payment information and authorize payment for your order. On all future orders, you can checkout with your default payment method with one click.
Treez has integrated Stronghold’s compliant ACH payment solution into our PoS, allowing us at Purple Lotus to enable Treez Pay. ACH payments are electronic bank-to-bank payments, allowing customers to pay directly from their account to a merchant.
When you place an order through our online menu and confirm that you will be using Treez Pay, you will receive a text message or email with a link to Treez Pay. Securely sign-in with your banking provider and link it with a Stronghold account. Once you have logged in to your Stronghold account, confirm your items and your total before tapping Pay.
Not at all. Using Treez Pay means your information is stored securely with Stronghold, so the only step to paying for your Purple Lotus order is logging in through our secure link. You can always add or switch payment methods as needed.
No. Using Treez Pay at Purple Lotus does not require using any mobile applications; any necessary links will open in your phone’s browser. Treez Pay powered by Stronghold embeds directly into our existing Purple Lotus PoS system.
Yes, absolutely none of our customer’s data is accessible by Treez or Purple Lotus. Treez Pay leverages Stronghold’s ACH payment system – Stronghold handles communication with your bank.
There is one flat $5.00 convenience fee that will appear separately on your statement. ACH payments work in the same way as making an ATM withdrawal at an out-of-network bank.
The transaction will appear as the merchant’s name on your statement.
Payments via Stronghold run on the ACH network. ACH payments are secure electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. Funds move from one bank account to another with the help of a centralized system that directs funds to their final destination.